We accept MasterCard, Visa, American Express, Novus (Discover), PayPal and online financing through Affirm.
SALES TAX
Austin Leather Gallery collects sales tax in Texas at 6.25%
DELIVERY
SMALL PARCEL ITEMS: Once you’ve placed your order, we will send you an order confirmation email letting you know that your order has been received and is being processed. Purchases will be shipped to you directly from the manufacturer’s warehouse by UPS or FedEx. After your order is shipped, you will receive another email confirmation notifying you that your order is on its way, and we’ll provide you with the shipping company’s tracking number. In-stock items usually ship 1 – 3 business days after you place the order. In most cases, you will receive your order within one week.
OVERSIZED ITEMS – Some items we sell are too large or too heavy to ship using a Small Parcel carrier (e.g. UPS or FedEx). In these cases, we will ship via truck freight at no additional cost to you. Truck freight is different than standard UPS or FedEx in that you will be contacted by the shipping carrier to schedule a delivery appointment. A signature is required for all truck freight deliveries; someone must be available during business hours (Monday-Friday 8:00AM to 5:00PM) to sign for the delivery. Be forewarned that the driver is only responsible to deliver to curbside or driveway; although more often than not, they will take the items off the truck to your door. The most important thing to remember about truck freight is that you must inspect the package and its contents at the time of delivery. If you detect any damage, or if there is any reason at all for you to be concerned about damage, please refuse delivery or write “PRODUCT DAMAGED” clearly on the sheet that they ask you to sign. If the driver needs to leave before you have a chance to thoroughly inspect the shipment, write “SUBJECT TO INSPECTION FOR CONCEALED DAMAGE” next to your signature on the bill of lading. This ensures that if there is any damage, it will be easy to take care of the problem. Be sure to notify us within 24 hours of delivery to report any damage. Please be certain the ship-to address can receive truck freight deliveries before placing your order.
WEBSITE ERRORS, INACCURACIES AND OMISSIONS
Austin Leather Gallery strives to ensure that the content on this website is complete and current. However, we do not guarantee that it is free of errors, inaccuracies or omissions related to price, product description or availability. Further, Austin Leather Gallery reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, regardless of whether the order has been submitted and/or confirmed.
Note: Due to the hand-crafted nature of many of the unique products sold on Austinleathergallerytx.com, it is normal for dimensions, color and finish to vary from item to item. Furthermore, product colors viewed on websites will vary from one computer monitor to another because of the way different monitors and web browsers render colors. Factor in various lighting conditions in your home vs. the photography studio and slight variations in perceived color are to be expected.
PRICE MATCH POLICY
If you happen to find a price advertised for less – let us know!
SHIPPING
We offer free basic ground shipping on all items shipped within Texas.
Free Basic Ground – ships via industry-leading ground carriers, including FedEx, UPS, and truck freight. Tracking numbers are provided. Note: If part of your order is out-of-stock, we reserve the right to hold your order until it can ship in its entirety.
RETURN POLICY
We want you to be 100% satisfied with your purchase. If you wish to return an item, just contact us within 15 days of the delivery date for a return authorization number. Refunds will be for the merchandise amount less the manufacturer’s restocking fee (25%) and shipping charges. Customers are responsible for 100% of all ACTUAL shipping charges (i.e. delivery & return), regardless of what the customer initially paid or didn’t pay (i.e. free shipping) to have the item(s) delivered.
Restocking Fee*
25% *Restocking Fee is based on the original price (not including any discount or coupon offers).
Please contact us for a return authorization number and instructions prior to returning any merchandise. Any item returned without a pre-authorized return number will not be credited. Indicate your Return Authorization Number on the packing slip and include your packing slip with your return. Write your Return Authorization Number on the outside of the package to be returned.
Pack the item carefully in its original packing materials. All products must be returned in “AS NEW” condition – the way it was received, in its original packaging and in 100% resalable condition. Returns are inspected at the warehouse upon receipt; if the item is determined to have been installed or used in any way (except in case of defect), credit will not be given and the product can be returned to you at your cost. Ship your parcel back prepaid and insured. It is strongly recommended that you use a reliable carrier (e.g. UPS, Federal Express) that offers tracking. We also require that you insure the package, as you will be responsible for ensuring that all items arrive to us in their original condition.
Send your returns to: Austin Leather Gallery, 2438 West Anderson Lane, Suite D-1, Austin, TX 78757
IF YOU RECEIVED A DAMAGED OR DEFECTIVE ITEM
If your purchase arrives defective or damaged from shipment, please DO NOT throw away the box or any packing material. Be sure to notify us of any problems within three (3) days of receipt. We cannot take responsibility for a damaged, defective, or missing item beyond this point. Digital photos are helpful and expedite the process. We will arrange for the damaged goods to be returned and replacement item(s) to be shipped out to you at no additional charge. Shipping costs related to merchandise received damaged or defective will be taken care of by Austin Leather Gallery.
REFUNDING RETURNS AND DAMAGED/DEFECTIVE ITEMS
We will begin processing your return promptly upon receipt of your return package and will send you an email confirmation once your refund has been entered. Please allow up to 10 business days for your return to reach us and be processed.
CANCELLATION POLICY
You may cancel your order for any reason and receive a full refund provided your order has not shipped. However, we will need to confirm with the individual manufacturer that your order has not shipped. Cancellations are not guaranteed until you receive an e-mail confirming cancellation. Once an order is shipped, the terms of our Return Policy will take effect.
