Online Store Front
Austin Leather Gallery is a family-owned brick-and-mortar store located in Austin, TX. We invite our customers to “come sit with us” in offering fine custom leather, as well as custom upholstery, sofas, sectionals and theatre seating. With the addition of our online storefront, we want to also offer our customers a direct way to “finish the room”. At Austin Leather Gallery, our goal is to build long lasting relationships with our in-store customers, in addition to offering a unique product selection, a safe and responsive shopping environment, and the highest level of customer service to our online customers. We’re dedicated to providing you with the most enjoyable and rewarding shopping experience possible.
Our Guarantee – We promise to provide you with products meet our strict guidelines of fine quality craftsmanship and long-term value. If for any reason you wish to return an item purchased from our web store, you may send it back within 15 days from the delivery date for a refund. Refer to our Return Policy for details.
Your Protection & Privacy – Austin Leather Gallery is committed to protecting your privacy and providing you with a secure way to purchase items online. We never sell, trade, or rent a customer’s personal information to any third party organization. We also protect our checkout system with PA-DSS certified software and 256-bit SSL encryption – encrypting all personal and financial information to ensure that your online purchase is completely safe. Please refer to our comprehensive Privacy & Security Policy for more details.
Terms and Conditions of Sale
Service Area
We offer shipping within Texas. However, we cannot deliver to P.O. Box locations or APO/FPO addresses.
Payment Procedures
We accept MasterCard, Visa, American Express, Novus (Discover), Affirm, or PayPal. We merely obtain preauthorization on your credit or debit card at the time your order is placed. When the item ordered is verified to be in stock and scheduled to ship, the preauthorization amount will be replaced by an actual charge debited from your card. Only PayPal payments are processed immediately due to restrictions on how long the funds remain available for capture.
Sales Tax
Austin Leather Gallery collects sales tax in Texas at 8.25%
Delivery
Once your order has been placed and you are given an estimate for delivery, your furniture will be sent into production through the manufacturer. Once we receive your furniture in our warehouse, we will give you a call and let you know. Our delivery company will make an appointment directly with you when is convenient.
OVERSIZED ITEMS – Some items we sell are too large or too heavy to ship using a Small Parcel carrier (e.g. UPS or FedEx). In these cases, we will ship via truck freight (L.T.L. carrier) at no additional cost to you. Truck freight is different than standard UPS or FedEx in that you will be contacted by the shipping carrier to schedule a delivery appointment. A signature is required for all truck freight deliveries; someone must be available during business hours (Monday-Friday 8:00AM to 5:00PM) to sign for the delivery. Be forewarned that the driver is only responsible to deliver to curbside or driveway; although more often than not, they will take the items off the truck to your door. The most important thing to remember about truck freight is that you must inspect the package and its contents at the time of delivery. If you detect any damage, or if there is any reason at all for you to be concerned about damage, please refuse delivery or write “PRODUCT DAMAGED” clearly on the sheet that they ask you to sign. If the driver needs to leave before you have a chance to thoroughly inspect the shipment, write “SUBJECT TO INSPECTION FOR CONCEALED DAMAGE” next to your signature on the bill of lading. This ensures that if there is any damage, it will be easy to take care of the problem. Be sure to notify us within 24 hours of delivery to report any damage. Please be certain the ship-to address can receive truck freight deliveries before placing your order.
Website Errors, Inaccuracies or Omissions
Austin Leather Gallery strives to ensure that the content on this website is complete and current. However, we do not guarantee that it is free of errors, inaccuracies or omissions related to price, product description or availability. Further, Austin Leather Gallery reserves the right to refuse or cancel any orders containing any error, inaccuracy or omission, regardless of whether the order has been submitted and/or confirmed.
Note: Due to the hand-crafted nature of many of the unique products sold on AustinLeatherGalleryTX.com, it is normal for dimensions, color and finish to vary from item to item. Furthermore, product colors viewed on websites will vary from one computer monitor to another because of the way different monitors and web browsers render colors. Factor in various lighting conditions in your home vs. the photography studio and slight variations in perceived color are to be expected.
Price Match Policy
If you happen to find a price advertised for less – let us know!
Simply Email Us a link to the deal. We’ll validate it and make you an offer you can’t refuse.
Shipping Options
We offer basic ground shipping on all items shipped within Texas for an additional fee, dependent on weight and size.
Basic Ground – ships via industry-leading ground carriers, including FedEx, UPS, and LTL Freight. Tracking numbers are provided. Note: If part of your order is out-of-stock, we reserve the right to hold your order until it can ship in its entirety.
Return Policy
We want you to be 100% satisfied with your purchase. As on our sales orders, we do not refund on special custom orders as they are built just for you. If a refund is allowed for stock purchases, refunds will be for the merchandise amount less the manufacturer’s restocking fee (see chart below) and shipping charges. Customers are responsible for 100% of all ACTUAL shipping charges (i.e. delivery & return), regardless of what the customer initially paid or didn’t pay to have the item(s) delivered.
Restocking Fee*
25%
*Restocking Fee is based on the original price (not including any discount or coupon offers).
Please contact us for a return authorization number and instructions prior to returning any merchandise. Any item returned without a pre-authorized return number will not be credited. Indicate your Return Authorization Number on the packing slip and include your packing slip with your return. Write your Return Authorization Number on the outside of the package to be returned. Click here for our hassle-free exchange policy regarding orders received damaged or defective.
To help you through the return process, here are a few guidelines:
Pack the item carefully in its original packing materials.
All products must be returned in “AS NEW” condition – the way it was received, in its original packaging and in 100% resalable condition. Returns are inspected at the warehouse upon receipt; if the item is determined to have been installed or used in any way (except in case of defect), credit will not be given and the product can be returned to you at your cost.
Ship your parcel back prepaid and insured.
It is strongly recommended that you use a reliable carrier (e.g. UPS, Federal Express) that offers tracking. We also require that you insure the package, as you will be responsible for ensuring that all items arrive to us in their original condition.
Send your returns to:
You will be advised of the proper ship-to address of the warehouse it needs to be returned to.
If You Received an Order That Is Defective or Damaged
If your purchase arrives defective or damaged from shipment, be sure to notify us of any problems within three (3) days of receipt. We cannot take responsibility for a damaged, defective, or missing item beyond this point. Digital photos are helpful and expedite the process. Depending on the issue, we will arrange for the damaged goods to be repaired and/or replacement item(s) to be shipped out to you at no additional charge. Shipping and repair costs related to merchandise received damaged or defective will be taken care of by Austin Leather Gallery.
Refunding Returns and Damaged/Defective Merchandise
We will begin processing your return promptly upon receipt of your return package and will send you an email confirmation once your refund has been entered. Please allow up to 10 business days for your return to reach us and be processed.
Your credit card will be credited for the full applicable amount within 5 business days of receipt of the returned merchandise. You should allow one to two billing cycles (about one month) for the credit to appear on your paper statement.
Cancellation Policy
You may cancel your order for any reason and receive a full refund provided your order has not gone into production. However, we will need to confirm with the individual manufacturer that the order is not in production and has not shipped. Once an order is shipped, the terms of our Return Policy will take effect.
Professional Trade Programs
We would love to work with Builders, Contractors, Architects, Designers and other trade professionals. Please contact us at: info@austinleathergallerytx.com
Contact Us
Your feedback is important to us! If you have any questions, suggestions, or are looking for something we don’t currently offer, please let us know.
Physical Address:
Austin Leather Gallery, LLC
2438 West Anderson
Austin, TX 78757
RETURNS: Pre-Authorization required. See Return Policy for details.
Telephone: 512-580-0365
E-Mail: sales@austinleathergallerytx.com
Hours: 7 days a week, Monday thru Sunday 8:00 am – 8:00 pm Eastern Time.
